Withdrawal not processed
Your request is still processing, or the message in your account is unclear.
BITMART · WITHDRAWALS AND RESTRUCTURING
Is your BitMart withdrawal
still pending?
Let’s look at your case.
We’ll gather proof of your balance and withdrawal requests while they are still available in your account, walk you through the plan’s three options and let you know when claims intake opens.
For a first conversation, a description of your situation and a screenshot of your balance are enough.
Your BitMart withdrawal: where do we start?
Describe what you already know and which part of the situation is still unclear.
Plan options are unclear
You need to tell the published proposal apart from an approved procedure and future obligations.
You need a document review
You want to build a timeline, check the requests you received and agree on further support.
CHECKING THE BASIC FACTS
Documents first.
Then the options.
We compare the records and notices you have and pick out the questions that need clarifying. The scope of support and the terms of work are agreed after the initial review.
It is too early to buy BitMart claims: there is no court case and no register yet. Once the plan’s terms are final, we will go through the options and their risks for your balance.
What to prepare
- Amount and assets on your balance, date you checked
- ID, date and status of your withdrawal request
- Correspondence with support and ticket numbers
- Verification notices and product terms
BitMart’s preliminary roadmap does not set a date for returning funds to each user. A submission to the feedback portal does not by itself process a withdrawal request.
ABOUT THE COMPANY
Meet Reclaim Capital
Reclaim Capital works with creditor claims against crypto platforms and with restricted funds. For BitMart, we start with the information available and determine whether a further review is possible.
Below are the company details, public profiles and official contacts. Before any work starts, we agree on the tasks, the cost and the contracting party.
Contact the team
Our Telegram is @ReclaimCapital. Email: info@reclaim-capital.com. Check the account name and the sender’s address before sharing any materials.
Company details and contract
ReclaimCapital LLC
State of Wyoming, USA
Registration No. 2024-001502914
An independent company: we do not represent the platform, the court or the official agent of the procedure. The terms are set out in the contract.
Public profiles
See the company profile on Crunchbase and the reviews page on Trustpilot.
Before sending materials, please read our privacy policy.
We never ask for a seed phrase, passwords or prepayment.
How the first review works
Your situation
The platform, the amount and a short history of your case.
Clarifications
We determine what information and documents are still needed.
Options
We discuss the possible scope of work and its limits.
Terms
We agree on the tasks, the cost and the working procedure before work begins.
REQUEST TO RECLAIM CAPITAL
Tell us
what happened.
Give an approximate amount and status. If you don’t know something, it can be clarified later.
At the first step, a description is enough. The list of documents and a secure channel for sending them will be agreed separately.
The case review is free. We reply within 24 hours and work with users from any country. Leave your contact details and we will let you know when claims intake opens.
This form is for contacting Reclaim Capital and does not replace an official claim filing in the relevant procedure.
Frequently asked questions
How much does a case review cost?
It is free: no fees and no prepayment.
Do you buy BitMart claims?
Not yet: there is no court case and no claims register yet. We are following the restructuring plan and will explain the options once it is approved.
Which countries do you work with?
Any country.
How quickly will you reply?
Within 24 hours.
Does BitMart ask for a password or seed phrase on the portal?
No. Use only the portal linked in BitMart’s official announcement. Neither the exchange nor its advisers ask for passwords, 2FA codes or seed phrases.
USEFUL GUIDE
BitMart restructuring in 2026: withdrawals and 3 proposed options
Sources, documents and questions from fund holders.
Read the article ↗Information checked on October 28, 2026. Always verify the current status and applicable terms against official documents.
