FTX Claim China: what to do if you cannot receive your payout
If the address on your FTX account is in mainland China or Macau, you cannot choose a distribution agent right now, so the payout does not reach you. One working option is to transfer the claim to a buyer who can receive distributions.
Living in Hong Kong or Singapore? Payouts are available there, but you can still sell the claim and get the money in one settlement instead of waiting for the next distributions.
Time left to complete onboarding
Approximate deadline: 31 January 2027. The fifth distribution began on 31 July 2026; creditors who do not finish onboarding within 6 months may lose the right to distributions on their claim.
Not available for addresses in mainland China and Macau. Available in Hong Kong. Source: the official FTX page.
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We will show what to do in your situation. Nothing is sent or stored.
Why FTX creditors in mainland China are not getting paid
- Mainland China and Macau are among the 43 jurisdictions where a distribution agent cannot be selected yet (as of 30 October 2026). The restriction follows your residential address, not your passport.
- The fifth distribution began on 31 July 2026; onboarding is open for six months.
- In November 2025, after objections from Chinese creditors, the trust withdrew its motion to forfeit distributions, but the restriction at the agent level remains.
- The list of agents may change. Rely on the official FTX portal and court documents.
Your options
Wait
The list of agents may change, but there is no timeline yet.
Why payouts to restricted countries are delayedChange your residence
Only if you actually live in another country. It takes time and requires documents.
What KYC and Source of Funds mistakes can costTransfer the claimfastest
Sell the claim to a buyer who can receive distributions. All terms are set out in the assignment agreement, which you receive before payment.
How we buy FTX claimsHow the transfer works
Send a request through the form on this site or write to info@reclaim-capital.com.
What we ask for and what we never ask for
What we ask for
- Your claim number or a screenshot of its status in the FTX customer portal, for the free check
- KYC documents, only at the agreement stage
- Only after you contact us yourself through the form on this site or at info@reclaim-capital.com
What we never ask for
- Seed phrases or private keys
- Prepayment, a “check fee” or an “unfreezing fee”
- Crypto transfers to any address
If anyone acting in the name of Reclaim Capital asks for anything from the “never” list, do not reply and write to info@reclaim-capital.com. How to spot scam emails sent in the name of FTX →
How to make sure you can trust us
You can verify everything yourself before you contact us.
Transfer of ClaimTransferredView a sample (PDF) ↗Oleh Chubai
Before signing, ask for the full name of the counterparty, its registration details, the price and the payment terms, and check them against the agreement.
Frequently asked questions
Under the current list, Hong Kong addresses are not restricted, so you can choose a distribution agent yourself.
Yes. FTX creditors in Singapore can receive payouts, but you do not have to wait for the remaining distributions: you can sell the claim and receive the amount in one settlement in USDT, USDC or USD. Terms for large claims are agreed individually. Start with a free check.
The restriction follows your residential address, not your passport. If you live outside mainland China and Macau, check the list of agents for your country.
The restriction is tied to the creditor's address. After the transfer, the new claim holder completes onboarding based on their own location.
You receive the assignment agreement before payment and can show it to your lawyer. You can see what FTX claim transfer documents look like in the public Kroll register.
Yes. A manager will hold a video call, show the company documents and answer your questions. It is free and without obligation.
We will check your claim for free
We work with FTX creditors from mainland China, Macau, Hong Kong and Singapore. We reply within 24 hours. The check and the video call are free of obligation.
Telegram @ReclaimCapital
